Thursday, June 24, 2010

Somerset Saddlery review

Oh, and in other news: My Bobby's English Tack rubber reins FINALLY got here from Somerset Saddlery. The reins are lovely, they're the right size, right color, everything. I love the product! Somerset Saddlery was the only online retailer I could find that had them in the brown color and cob size, and they had a great price on the reins.


Their order processing and shipping was abysmally slow. I ordered on Monday, June 7. I didn't hear back on shipping schedule at all, so I emailed the customer service address on Friday, June 11. I'd expected that the reins would get packed and shipped that week, based on my experience with other online retailers like State Line, Dover, English Riding Supply, and Legacy Tack.

Customer service got back to me on Saturday, so good turnaround time there, but the answer was that the reins would ship the next week. Hrm. Well, okay, not much I can do about it.

The email saying that my reins had shipped came on June 16th, 9 days after I'd ordered them. I expected shipping to be fairly quick, so I looked for them on the 18th and the 19th ... no dice.

They finally arrived yesterday, the 23rd, two weeks and two days after I ordered them.

I'm not happy about the processing or shipping time at all. On the other hand, I don't know the tack shop's situation: they could have been at an event, the owner (who was the one who emailed and shipped for me) could have been the only one working, they might have had to wait for the reins to arrive in their shop before they could send them to me, or any of a million other not-their-fault and totally forgivable circumstances. They also don't guarantee shipping time, so that's okay there.

I am definitely happy with the product and the price. I couldn't find Bobby's brown cob size rubber reins for a better price anywhere else, and in some cases I couldn't find them at all in that color/size combination. The shipping was reasonable, too.

So overall review: If you're in a hurry and don't want to pay expedited shipping prices, just trust that the shop will ship right away, use Dover instead. However, if price is your main concern, and you don't mind waiting a while, absolutely order from Somerset Saddlery.

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